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Frequently Asked Questions |
What if the item I want is on backorder?
How can I pay for my order?
How long will it take to receive my order?
What if I do not have a credit card?
How safe is my personal information?
How is my personal information used?
What happens if my merchandise is damaged when it arrives?
Can I track my order?
Where can you ship to?
When I try to order something, why won't my credit card number work?
How can I change my order and/or remove/add items to my order?
How do I cancel my order?
Do I have to pay tax?
When will my order be shipped?
What are my shipping options?
What is your return policy?
How do I make a return/exchange?
What if I’m an international customer?
What if the item I want is on backorder?
Due to the nature of the products we sell at Angel Garments, the products may be held up for various reasons beyond our control and without notice. Your credit card will not be charged until the backordered item is shipped. All other in-stock items will be shipped immediately to you (unless you request otherwise). There is only one shipping charge per order and it is charged when your first shipment is sent. Additional shipments are shipped at no additional cost. Backordered items are shipped as they become available.
How can I pay for my order?
EZ Web Shopping accepts all major credit cards (Visa, MasterCard, American Express, and Discover). You may also pay with check, money order or Pay Pal. In order to process an order in timely manner, it is important that you provide correct billing information, including the address, credit card number, expiration date and security code. A small mistake in any of these may cause delays in processing the order. Your credit card will not be charged until the order is shipped. Checks must clear before an order is shipped; it may take as long as 2 weeks to clarify.
How long will it take to receive my order?
All in stock items are normally shipped within 48 hours from the date of receipt of your order. Regular ground delivery takes 7 to 10 business days. International orders may take 2-4 weeks.
What if I do not have a credit card?
You can mail a check or a Money Order drawn in U.S. funds, with a list of item numbers and include the shipping and handling charges to Ez Web Shopping, Inc. 7926 W 103rd St, STE C Palos Hills IL 60465
United States Make checks payable to EZ Web Shopping INC. Personal checks are verified with your bank for available funds. We cannot accept two-party or counter checks.
How safe is my personal information?
The security of your personal information is important to us. When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
We follow generally accepted industry standards to protect the personal information that you submit on www.angelgarments.com. However, you should be aware of thee fact that 100% security does not exist on the internet. We cannot ensure absolute security; nevertheless, we make every effort to protect your valuable personal information.
How is my personal information used?
Angel Garments will never intentionally disclose individually identifiable information about its users to any third party without first receiving that user's permission. (However, we will cooperate if a situation arises where we are required by law or requested by a law enforcement agency to provide information about a customer.)
The information we collect from you when requesting a catalog is solely the necessary information in order to mail you a catalog. By giving us your information, you will automatically receive any future issues of our catalog. To opt out of receiving them in the future, you may simply e-mail us at custsvc@angelgarments.com by stating so, call us at 800-956-4456 or write us to: EZ Web Shopping, 7926 W 103rd St Suite C, Palos Hills, IL 60465.
The information being collected on the "Contact us" page is for the sole purpose of providing you with easy and effective service, as well as responding to your questions/comments within a reasonable time period.
What happens if my merchandise is damaged when it arrives?
We make every effort to prevent shipping damage. We know that many situations are unique, but take the following important steps if there appears to be shipping damage:
If your shipment shows any physical sign of damage, you should note it on the freight bill or receiving ticket and have the driver sign it.
Please keep the original shipping carton and all packing materials.
Notify us immediately (within 5 days of receiving goods) so that we can begin the claims process.
**We are not responsible for damage that may incur to the product while shipping from you to your customer or its return to you. To avoid this, we encourage you to use sufficient packaging; most of our items come to you in a shelf display box that will not withstand the rigors of shipping.
Can I track my order?
You may check the order status on our website, with the order number that was provided at the time of order. Order tracking.
Where can you ship to?
We ship anywhere within continental US
by UPS. However to Military
addresses and most overseas we ship by United Postal
Services. Shipping & Handling
Charges outside of the Continental USA are determined
by package size, weight and method of shipment.
Once you have finalized your order, we will calculate
the Shipping & Handling Charges and e-mail
you the options and charges.
When I try to order something, why won't
my credit card number work?
Here are most common reasons:
Credit card number you provided is not
correct, always double check.
Expiration date is not correct.
Incorrect billing address – make sure the billing
address you provide is the same with
the address statement it is mailed to.
In case when your credit card is declined
we are not provided with an explanation; to check
why it was declined call your bank or credit card.
How can I change my order and/or remove/add items to my order?
In order to change an item on recently placed order or to remove an item from order, you must contact the Customer Service as soon as possible, before the order is shipped. In the event that the order has already been shipped, the customer will need to return the unwanted item and is responsible for covering the shipping and handling charges.
How do I cancel my order?
If you wish to cancel the order, you must e-mail or call in order to do so. Orders are never canceled automatically after specified period of time, with exceptions to numerous failed attempts to contact the customer regarding unauthorized credit card or when an ordered item has been discontinued. If an order has been shipped, it cannot be canceled. In this case, customer will need to return the order and must cover the shipping and handling charges.
Do I have to pay tax?
Only orders billed in Illinois are subject to sales tax.
When will my order be shipped?
All in stock items are normally shipped within 48 hours from the date of receipt of your order.
What are my shipping options?
You have the option of choosing which shipping method you prefer:
Standard ground: in-stock items arrive in 5-10 business days
3 Day Select: in-stock items arrive in 3 business days
2 Day Air: in-stock items arrive in 2 business days
Overnight: in-stock items arrive in 1 business day
Orders are shipped via UPS, FedEx or USPS. No orders are processed over the weekend. Overweight orders require higher shipping and handling charge. Customer is always notified when an order is overweight.
The status of shipped orders may be checked on the freight company’s website. Customer is notified via e-mail when an order is shipped, with tracking number included.
What is your return policy?
If for some reason you are not satisfied with the purchased product, we will gladly return or exchange it within 30 days after delivery date for a refund of the product price. All returns must be in their original condition and packaging, unworn and unwashed, with all tags and labels attached, otherwise they won’t be accepted. Please make sure that all panties purchased from angelgarments.com are tried on over your own underwear.
Please note that returns on hosiery cannot be accepted if the pack has been opened. Certain items will not be accepted for return and refunded for hygiene reasons.
The following terms must be met by you.
The products must be returned in new, resalable condition.
You must include all packaging materials.
You must pay any return shipping expense.
IMPORTANT Halloween Return Policy Exclusion Dates: All Halloween Costumes shipped between October 15 and November 3 are Final Sale. They are not Returnable or Exchangeable. Please be sure to review sizes and double check basket contents before ordering.
How do I make a return/exchange?
If for some reason you are not satisfied with the purchased product, we will gladly return or exchange it within 30 days after delivery date for a refund of the product price (shipping is non refundable). All returns must be in their original condition and packaging, unworn and unwashed, with all tags and labels attached, otherwise they won't be accepted. Please make sure that all panties purchased from angelgarments.com are tried on over your own underwear. Orders that are returned without their original packaging, refused packages, and items returned without Return Authorization Number will be charged 20% restocking fee. Certain items will not be refunded, please read product description for more details.
Please note that returns on hosiery cannot be accepted if the pack has been opened. Certain items will not be accepted for return and refunded for hygiene reasons.
In order to return item you must fill out the form on the back of your invoice and return it along with the merchandise to us.
The following terms must be met by you
To Return/Exchange an item you must call to obtain a Return Authorization Number(RA#) and instructions. Once Authorization is given your package must be post marked within 5 days of the return authorization date. Items returned after the RA expiration date will be subjected to a 20% restocking fee.
The products must be returned in new, resalable condition.
You must include all packaging materials.
Packaging materials must not be torn or damaged.
You must pay any return shipping expense.
All Returns/Exchanges must have tracking numbers and delivery conformation to assure we receive the returned package.
Damaged or Defective Products
To insure the highest possible quality, we fully inspect each product before it ships. For manufacturer defective products, please contact us, we will then arrange for return shipping and provide you with a refund or exchange.
If the package has been damaged during shipment, we ask that you:
Keep all packaging and shipping material for inspection
Contact the shipping carrier within 5 business days to file a claim
UPS (800) 742-5877
FedEx (800) 463 3339
USPS (800) 275-8777
Do not return the package to us
IMPORTANT HALLOWEEN RETURN POLICY EXCLUSION DATES: All Halloween Costumes shipped between October 15 and November 3 are FINAL SALE. They are not Returnable or Exchangeable. Please be sure to review sizes and double check basket contents before ordering.
What if I’m an international customer?
EZ Web Shopping ships to most international regions. Contact Customer Service to make sure we ship to your country.
Please be aware that shipping charges for international orders may vary depending on region. In addition, the shipping charges displayed when an order is placed are not final; they are only estimated shipping charges. We reserve the right to change shipping charges on international shipments as necessary. Customers will be contacted by e-mail about any change to their shipping charges.
If an item is in stock, it takes as long as one week to process the order. The shipping itself takes 2-3 weeks, depending on country’s customs.
All international credit card holders must provide a copy of their credit card (front and back) and a copy of valid photo ID.
If more than one item has been ordered and one of the items is on backorder, the order will be shipped when all the items are available.
International orders are subject to duties, taxes and customs charges. The recipient is responsible for the payment of applicable duties, taxes and other fees. Please contact your customs office for information on duties, taxes and restricted items.
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